Terms of Service

These Terms of Service ("Terms") govern your use of the Groute mobile application ("the App"), operated by Reitek LLC ("we," "us," or "our"). By creating an account or using Groute, you agree to these Terms in full.

1. Acceptance of Terms

By accessing or using Groute, you confirm that you are at least 18 years old and legally able to enter into a binding agreement. If you do not agree to these Terms, do not use the App.

2. The Platform

Groute is a software platform for independent service professionals ("Providers"), launching with lawn care and landscaping professionals. The App lets Providers manage their client list, schedule work, and create and send invoices. A Provider's customers ("Clients") pay those invoices by card, with payments processed through Stripe Connect.

We provide software and payment facilitation only. We are not a lawn care, landscaping, or other service company; we do not employ Providers; and we are not a party to any agreement between a Provider and their Client. Providers are independent businesses, not employees, agents, or representatives of Reitek LLC. We do not supervise, direct, or control the manner in which Providers perform their services.

3. User Accounts

• You must provide accurate and complete information when registering
• You are responsible for maintaining the security of your account credentials
• You may not share your account or create accounts for others without authorization
• You must promptly update your account if your information changes
• Each person may hold only one account

4. Provider Responsibilities

• Complete Stripe Connect onboarding, including identity verification, before sending invoices through the App
• Invoice Clients only for work that was actually agreed upon and performed
• Own and manage your Client relationships — pricing, scheduling, service quality, and communication are between you and your Clients
• Hold any licenses, permits, or insurance required for your trade in your jurisdiction, and comply with all applicable laws, including tax obligations on your earnings
• Handle refund requests and billing disputes with your Clients in good faith

5. Clients & Service Relationships

Clients do not need a Groute account. By paying an invoice, a Client agrees to the amount and terms shown on the payment page.

Each Provider is the merchant of record for their own charges: payments are processed on the Provider's own Stripe account, and charges appear as coming from the Provider's business. The service agreement — scope of work, price, guarantees, and any disputes about the work — exists solely between the Provider and the Client.

6. Payments & Fees

Payment processing

Payments are processed by Stripe through Stripe Connect. Each Provider holds their own Stripe connected account and must keep it in good standing to send invoices. Use of Stripe is subject to the Stripe Connected Account Agreement.

Platform fee

Groute collects a platform fee on each invoice paid through the App, deducted automatically from the payment as an application fee. The current fee schedule is shown in the App before you send an invoice. Because the Provider is the merchant of record, card processing costs are borne by the Provider's Stripe account; Groute's fee structure is designed so the Provider receives their listed price for the work, net of the disclosed platform fee.

Service fee

Invoices may include a service fee payable by the Client, displayed as a line item on the invoice before payment.

Payouts

Funds from paid invoices settle to the Provider's own Stripe balance and pay out to the Provider's bank account or debit card on the Provider's Stripe payout schedule. Groute does not hold or release Provider funds.

Refunds & chargebacks

As merchant of record, the Provider is responsible for refunds and for responding to payment disputes and chargebacks on their charges, in accordance with Stripe's rules.

7. Prohibited Conduct

You may not:

• Use Groute for any unlawful purpose
• Provide false information in your profile or invoices
• Invoice for work that was not performed, or otherwise engage in fraudulent billing
• Harass, threaten, or discriminate against Clients or other users
• Create multiple accounts or impersonate another person or business
• Interfere with the App's operation or security
• Scrape, harvest, or collect data from the App without authorization

8. Account Termination

You may delete your account at any time through the App or by contacting us. We may suspend or terminate your account if you violate these Terms or engage in fraud.

Upon termination, your right to use the App ceases immediately. Provisions that by their nature should survive (payment obligations, disclaimers, liability limitations) remain in effect.

9. Disclaimers & Liability

Reitek LLC is a software company, not a service business. We are not liable for:

• The quality, timeliness, or outcome of services performed by Providers
• Property damage or personal injury arising from a Provider's services
• Disputes between Providers and their Clients, including billing disputes
• Service interruptions, data loss, or technical issues

To the maximum extent permitted by law, our total liability to you for any claim arising from your use of Groute shall not exceed the amount of fees you have paid to us in the 12 months preceding the claim.

10. Dispute Resolution

These Terms are governed by the laws of the State of Texas. Any disputes arising from these Terms or your use of the App shall be resolved through binding arbitration in Dallas County, Texas, except that either party may seek injunctive relief in court for intellectual property or data security matters.

11. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes through the App. Continued use of Groute after changes take effect constitutes acceptance of the revised Terms.

12. Contact Us

Questions about these Terms? Contact us at: